Email Client Configuration

You will need to add your ODU account to any email clients that you use. For Outlook, refer to Outlook Account . You can also utilize the Outlook Web App in your browser by navigating to outlook.odu.edu . For Thunderbird or any other email clients, refer below. You will login with your Faculty/Staff email address and your MIDAS password. If you do not know your Faculty/Staff email address, you can find it by navigating to midas.odu.edu in your browser. You will see it listed on the right hand side after you have logged in.

Configure your client

Android OS

Users should use the free Outlook app to access email and calendar. '''The native Android mail and calendar apps will no longer be supported.''' Office apps (OneDrive, Word, Teams, etc.) will continue to work.

IOS

Users can use the free Outlook app or the native Mail and Calendar apps (iOS 11+) to access ODU email and calendar. Office apps (OneDrive, Word, Teams, etc.) will continue to work.

MAC

Users can use Mail on macOS 10.14+ (Mojave+) of Office 2016+. Office 2011 and below will no longer be supported. All Mac users will need to email root@cs.odu.edu and request an upgrade to Office 2016/2019 or opt to use Office 365 from the University.

Windows

Users can use Office 2016+. '''Office 2013 and below will no longer be supported.''' Please contact root@cs.odu.edu to request an upgrade if still using Office 2013 or opt to use Office 365 from the University.

Web

Users can use modern browsers such as Chrome, Edge, Firefox, Internet Explorer and Safari to access Webmail and the Office 365 portal. This will include the SharePoint, OneDrive, and Office online applications.

IMAP (Gmail, Thunderbird, etc)

Users will need to switch to the Outlook 2016+ application or webmail. IMAP will no longer be supported as per the University.

For Outlook

IMAP

Server: outlook.office365.com
Port: 993
Username: <username>@odu.edu

replace <username> with your ODU username
Auth Method: OAuth2
Connection Security: SSL/TLS

SMTP

Server: smtp.office365.com
Port: 587
Username: <username>@odu.edu

replace <username> with your ODU username
Auth Method: OAuth2
Connection Security: STARTTLS

Mail Recovery and Retention

The following are changes concerning mail recovery and retention: - Deleted Items will be kept for 30 days - Recoverable Items (accessed via Recover Deleted Items) are available for 30 days. Deleting items older than 30 days will cause them to jump to "Recover Deleted Items" the next time the server checks ages, so be careful about deleting old mail. - CS Exchange accounts will continue to have a modified retention policy from the ODU standard guidelines . ODU standard retention tags of General 2 Years, University Business 3, 5, and 10 Years, and University Business Permanent will also be available.

Management of CS Mailboxes

The Systems Group will continue to assist with email issues such as mailbox rules, group membership, and other day to day issues. If there is an issue that the Systems Group cannot resolve due to permissions, it will be escalated to ITS.