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Difference between revisions of "Office Phones"

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(Calling)
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=Calling=
 
=Calling=
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This section deals with anything related to calling features of the phones.
  
 
==Dialing==
 
==Dialing==
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Below are the dial codes that you will use to place calls.
  
 
===Dialing within our department===
 
===Dialing within our department===
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===Parking===
 
===Parking===
If you want to place a call on hold, but allow that call to be picked up by someone else at the same time, you will park a call. To do this, press the context button that says "Park Call". This will release you from the call and put the caller on hold. To pick up a parked call, find the "Parked Calls" context button. Clicking on this will let you browse through currently parked calls, and allow you to pick up any you need.
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If you want to place a call on hold, but allow that call to be picked up by someone else at the same time, you will park a call. To do this, press the menu key that says "Park Call". This will release you from the call and put the caller on hold. To pick up a parked call, find the "Parked Calls" menu key. Clicking on this will let you browse through currently parked calls, and allow you to pick up any you need.
  
 
===Transferring===
 
===Transferring===
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===Call Pickup===
 
===Call Pickup===
If your phone is configured to support call pickups, you will see this tab [[PICTURE INCLUDED]]. This means that you can pickup any of the lines you see on the phone screen when they are ringing. To do this, press the contact key next to the line that says "Call Pickup", while another phone is ringing. The call will directly get transferred to you a
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If your phone is configured to support call pickups, you will see this tab ***PICTURE NEEDED***. This means that you can pickup any of the lines you see on the phone screen when they are ringing. To do this, press the contact key next to the line that says "Call Pickup", while another phone is ringing. You will then pickup the call as if it had rung your line.
  
 
==Misc==
 
==Misc==
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===Volume===
 
===Volume===
 
Use the "+" and "-" keys to adjust the volume of the speaker.
 
Use the "+" and "-" keys to adjust the volume of the speaker.
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=Context Keys=
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==Line Keys==
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==Menu Keys==
  
 
=Voicemail=
 
=Voicemail=
  
 
==Initial Setup==
 
==Initial Setup==

Revision as of 16:51, 28 September 2018

Our department provides VoIP phones that can be used by Faculty, Staff, TAs, and researchers to make calls and receive voicemail. Below are some instructions on how to use the features of our phones,

Calling

This section deals with anything related to calling features of the phones.

Dialing

Below are the dial codes that you will use to place calls.

Dialing within our department

For calls within the CS department, you can dial the extension as normal.

Example: Dial "7749" to reach extension 7749

Dialing other university extensions

When trying to call an extension that is still located on campus, but not for our department, dial 3 beforehand.

Example: Dial "34192" to reach extension 4192

Dialing within local area

If you want to dial out and the number is in the 757 area, dial 9 beforehand.

Example: Dial "93277504" to reach (757) 327-7504

Dialing out of local area

For any numbers that are not on campus or in the local area code, dial 91 beforehand with the area code included.

Example: Dial "915713277504" to reach (571) 327-7504

Emergency Dialing

If you need to reach emergency services, you can dial 911, 1911, 9911, or 91911. All of these numbers get send out as a call to 911, so you don't have to remember 1 specific number to call.

International Dialing

If you need the ability to place international calls, please contact root@cs.odu.edu

Calling features

Holding

While on a active call, press the hold button to hold the call. While a call is on hold, you can make further calls and that person will stay on hold as long as they do not hang up. The amount of calls that can be placed on hold depends on the model of each phone. Typically most phones can place 2 calls on hold at once, but some models support up to 6 at once.

Parking

If you want to place a call on hold, but allow that call to be picked up by someone else at the same time, you will park a call. To do this, press the menu key that says "Park Call". This will release you from the call and put the caller on hold. To pick up a parked call, find the "Parked Calls" menu key. Clicking on this will let you browse through currently parked calls, and allow you to pick up any you need.

Transferring

To transfer a call, press the transfer call button in the bottom right. This will place the caller on hold temporarily. Dial the number you want to transfer it to as you would regularly. Once you call them, you will be released from the call and the caller will be ringing the person you transferred to.

Redialing

If you wish to redial, press the "Re-dial" key on the bottom right. This will dial the last person called on the phone.

Call Pickup

If your phone is configured to support call pickups, you will see this tab ***PICTURE NEEDED***. This means that you can pickup any of the lines you see on the phone screen when they are ringing. To do this, press the contact key next to the line that says "Call Pickup", while another phone is ringing. You will then pickup the call as if it had rung your line.

Misc

Speakerphone

You can use the speakerphone key to pickup calls or switch them to speakerphone.

Muting

Press the mute key to mute the handset. The caller will not be able to hear anything until you unmute.

Volume

Use the "+" and "-" keys to adjust the volume of the speaker.

Context Keys

Line Keys

Menu Keys

Voicemail

Initial Setup