Office Phones

Calling

Dialing

Below are the dial codes that you can use to place calls.

Location	code	example
On Campus	None	Dial "7749" to reach extension 7749
Out of Campus	9	Dial "95812579" to reach (757) 581-2579
out of Virginia	91	Dial "919315812579" to reach (931) 581-2579
Emergency	None	Dial "911" to reach 911
International	no-permission	please contact root@cs.odu.edu

Calling Features

Holding

While in an active call, press the 'hold' button to hold the call. With a call on hold, you can make further calls.
Typically most phones can place 2 calls on hold at once, but some models support up to 6 at once.

Parking

If you wish to place a call on hold and then allow for someone else to continue the call, this is called 'parking' a call.
While in an active call, press the menu key "Park Call".
To pick a call back up press the menu key "Parked Calls", this will allow you to browse through currently parked calls and pick any to continue.

Transferring

To transfer a call, press the "transfer call" button (bottom right). This will place the caller on hold temporarily. With them on hold dial the number you want them transferred to. Upon calling that number you will be released and they will be transferred.

Redialing

If you wish to redial, press the "Re-dial" key on the bottom right. This will dial the last person called on the phone.

Call Pickup

If your phone is configured to support call pickups, you will see a line key that says "Call Pickup". This means that you can pickup any of the lines you see on the phone screen when they are ringing. To do this, press the contact key next to the line that says "Call Pickup", while another phone is ringing. You will then pickup the call as if it had rung your line.

Misc

Speakerphone

You can use the speakerphone key to pickup calls or switch them to speakerphone.

Muting

Press the mute key to mute the handset. The caller will not be able to hear anything until you unmute.

Volume

Use the "+" and "-" keys to adjust the volume of the speaker.

Context Keys

Context keys are keys that have functions that change depending on what is on the LCD display. The following describes the 2 types.

Line Keys

Line keys are displayed to the right of the screen, with a first name, an extension, and a status symbol displayed next to them on the LCD. Typically, there will be only one line key active at a time, but if there are more, they will act as speed dial keys. Hit the button next to the line to call it. These also act as "monitors" for the lines, you can see when one is ringing, when someone is on a call, and when someone is busy.

The menu keys have many different functions, here I will list the functions available at the main screen.

Call Log

Displays the history of calls made to and from this phone.

Contacts

Displays an up to date directory with all the extensions available in the CS department. From here you can dial, or directly leave a voicemail, for any extension listed.

Status

Allows you to set a status for your phone.

Info

This key lets you get more info about lines on your phone. Press this key and a line key to see more information about the line.

Parked Calls

Lets you see the parking lots for calls. From here you can pick up calls that are in a lot you are subscribed to.

Forward

Here you can configure a phone number to forward calls to instead of ringing your phone. You can set conditions for a forward, such as forwarding on no answer, or forward on busy. You should enter a phone number as you would dial it normally on the handset.

Example: 99315812579 to forward calls to (931) 581-2579

Accesses the settings menu.

More

Moves to the next page of items.

Voicemail

You can access your voicemail form the key with the letter on it in the bottom right. This displays a menu on the LCD where you can manage your voicemail inbox.

Initial setup and recording greetings

To record greetings, unavailable, and busy messages, dial *97 to reach the audio menu. The first time you access this will take you through an initial setup where you will,

Set a new password for your mailbox
Record your name
Record busy and unavailable messages

Accessing voicemail from off campus

If you want to access your voicemail without physically being at your office phone, dial (757) 683-7830 . This will bring you to a prompt to enter you extension number, and your mailbox password. From here you can play back messages as normal

NOTE: In order to do this you must do the initial setup of your mailbox on your office handset to set a mailbox password.

Client Configuration

Account Type: Exchange/Corporate (on some Android Phones)
Email: <username>@odu.edu

replace <username> with your ODU username
Domain: `` (leave this blank)
Server: webmail.odu.edu
Username: @odu.edu

replace <username> with your ODU username
Password: <Password>

replace <password> with your MIDAS password