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Office Phones

Calling

Dialing

Below are the dial codes that you can use to place calls.

Emergency Calls

For any emergency, dial 911 directly. No prefix is needed.

Dialing Codes

Location Code Example
On Campus None Dial "7749" to reach extension 7749
Out of Campus 9 Dial "95812579" to reach (757) 581-2579
Out of Virginia 91 Dial "919315812579" to reach (931) 581-2579
International No Permission Please contact root@cs.odu.edu

International Calling Restrictions

Direct international dialing is not permitted. Please contact root@cs.odu.edu for assistance with international calls.

Calling Features

Placing a Call on Hold

While in an active call, press the 'Hold' button to place the call on hold. With a call on hold, you can make further calls. Typically, most phones can place 2 calls on hold at once, but some models support up to 6.

Parking a Call (for others to pick up)

If you wish to place a call on hold and allow someone else to continue the call, this is called 'parking' a call.

  1. While in an active call, press the menu key "Park Call".
  2. To pick a parked call back up, press the menu key "Parked Calls". This will allow you to browse through currently parked calls and select one to continue.
Transferring a Call
  1. Press the "Transfer Call" button (bottom right). This will place the caller on hold temporarily.
  2. With them on hold, dial the number you want them transferred to.
  3. Upon calling that number, you will be released, and they will be transferred.
Redialing Last Number

If you wish to redial, press the "Re-dial" key on the bottom right. This will dial the last person called on the phone.

Call Pickup (if configured)

If your phone is configured to support call pickups, you will see a line key that says "Call Pickup". This means that you can pick up any of the lines you see on the phone screen when they are ringing. To do this, press the contact key next to the line that says "Call Pickup" while another phone (that you are configured to pick up) is ringing. You will then answer the call as if it had rung your line.

Miscellaneous Phone Functions

Speakerphone

You can use the Speakerphone key to answer calls or switch active calls to speakerphone mode.

Muting a Call

Press the Mute key to mute your handset or speakerphone. The caller will not be able to hear anything until you unmute.

Volume Control

Use the "+" and "-" keys to adjust the volume of the ringer, handset, or speaker.

Context Keys

Context keys are keys whose functions change depending on what is displayed on the LCD screen.

Understanding Line Keys

Line keys are displayed to the right of the screen, with a first name, an extension, and a status symbol shown next to them on the LCD.

  • Primary Line: Typically, there will be only one primary line key active at a time.
  • Speed Dial/Monitoring: Additional line keys often act as speed dial keys. You can hit the button next to the line to call it.
  • Status Indicators: These keys also act as "monitors" for the lines, allowing you to see when one is ringing, when someone is on a call, or when someone is busy.

The menu keys have many different functions. Here are the functions available from the main screen:

Call Log

Displays the history of calls made to and from this phone.

Contacts

Displays an up-to-date directory with all the extensions available in the CS department. From here you can dial, or directly leave a voicemail, for any extension listed.

Status

Allows you to set a status for your phone (e.g., "Available," "Busy," "Out of Office").

Info

This key lets you get more information about lines on your phone. Press this key and then a line key to see more details about that line.

Parked Calls

Lets you see the parking lots for calls. From here you can pick up calls that are in a lot you are subscribed to.

Forward

Here you can configure a phone number to forward calls to instead of ringing your phone. You can set conditions for a forward, such as forwarding on no answer, or forwarding on busy. You should enter a phone number as you would dial it normally on the handset.

Forwarding Example

To forward calls to (931) 581-2579, you would enter: 99315812579

Menu

Accesses the main settings menu of the phone.

More

Moves to the next page of menu items if more are available than can be displayed on one screen.

Voicemail

Accessing Voicemail

You can access your voicemail using the key with the envelope icon (often labeled "Messages") in the bottom right. This displays a menu on the LCD where you can manage your voicemail inbox.

Initial Setup and Recording Greetings

First-Time Voicemail Setup

To record greetings, unavailable, and busy messages, dial *97 to reach the audio menu. The first time you access this, you will be guided through an initial setup where you will:

  • Set a new password for your mailbox.
  • Record your name.
  • Record busy and unavailable messages.

Accessing Voicemail from Off-Campus

How to Access Voicemail Remotely

If you want to access your voicemail without physically being at your office phone:

  1. Dial (757) 683-7830.
  2. You will be prompted to enter your extension number.
  3. Then, enter your mailbox password.
  4. From here you can play back messages as normal.

Important Prerequisite

In order to access voicemail remotely, you must first complete the initial setup of your mailbox on your office handset (as described above) to set a mailbox password.