GlobalProtect VPN for Windows
What is a VPN?
A VPN (Virtual Private Network) allows you to connect securely to a network (i.e. the ODU CS network) and access private network resources that aren't available outside of the network. When you connect to the CS Department VPN, no matter where you are, it is similar to connecting your computer directly to our wireless Internet.
The following are instructions on how to connect to the CS VPN using GlobalProtect.
GlobalProtect Installation (Windows)
This guide provides instructions for installing the Computer Science Department's GlobalProtect VPN on a Windows computer.
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Download the GlobalProtect Agent
- Navigate to the ODU CS VPN portal: Open a web browser and go to https://gp.cs.odu.edu .
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Log in: You will be prompted to enter your ODU CS credentials (CS_username and password).
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Download the agent: Once logged in, look for a link to download the GlobalProtect agent. Download the version appropriate for your Windows system (typically a 64-bit version if you have a modern computer).
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Install the GlobalProtect Agent
Once the download is complete, you'll need to install the software.
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Run the installer: Locate the downloaded MSI file and double-click it to start the installation process.
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Follow the prompts:
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Complete the installation: Once the installation is finished, click "Close".
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Connecting and Authenticating with GlobalProtect
After installation, you can connect to the VPN.
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Open GlobalProtect:
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Enter Portal Address:
- When the GlobalProtect window appears, it will ask for a portal address. If it's not pre-filled or is incorrect, enter: gp.cs.odu.edu
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Click "Connect".
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Authenticate:
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The GlobalProtect client will show a "Connecting..." status and will redirect you to a web browser for authentication using your ODU CS credentials.
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Follow the prompts in your web browser. Once authenticated, you may see an "Authentication Complete" page in the browser. You can then close the browser tab.
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Connected Status:
Disconnecting from GlobalProtect
When you no longer need the VPN connection:
GlobalProtect Installation (Mac)
This guide provides instructions for installing the Computer Science Department's GlobalProtect VPN on a computer running macOS.
-
Download the GlobalProtect Agent
- Navigate to the ODU CS VPN portal: Open a web browser and go to https://gp.cs.odu.edu .
-
Log in: You will be prompted to enter your ODU CS credentials (CS_username and password).
-
Download the agent: Once logged in, look for a link to download the GlobalProtect agent. Download the version appropriate for your Mac.
-
Install the GlobalProtect Agent
Once the download is complete, you'll need to install the software.
-
Run the installer: Locate the downloaded
.pkg
file in yourDownloads
folder and double-click it to start the installation process. -
Follow the prompts:
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Important: Approve the System Extension
- During the installation, you will likely see a popup that says "System Extension Blocked". This is a standard macOS security feature.
- Click "Open System Settings" (or "Open Security Preferences" on older macOS).
- In the Privacy & Security settings, scroll down until you see a message like "System software from developer 'Palo Alto Networks' was blocked from loading."
- Click the "Allow" button. You may need to enter your Mac's password again.
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Complete the installation: Once the process is finished, click "Close". You can move the installer file to the Trash.
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Connecting and Authenticating with GlobalProtect
After installation, you can connect to the VPN.
-
Open GlobalProtect:
-
Enter Portal Address:
-
Authenticate:
-
Connected Status:
Disconnecting from GlobalProtect
When you no longer need the VPN connection:
GlobalProtect Troubleshooting
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Incorrect Portal Address / Connection Failed: Ensure you have typed gp.cs.odu.edu correctly. If the connection fails with a message about the network being unreachable or the portal being unresponsive, check your internet connection first.
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Incorrect Credentials: Double-check your ODU CS username and password. Make sure you are not using your general ODU MIDAS credentials since CS users have separate accounts.
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Stuck on "Connecting..." (Embedded Browser): If the GlobalProtect client seems stuck on a "Connecting..." screen mentioning an "embedded browser" and does not proceed to the external browser for login, you might need to ensure your system allows GlobalProtect to open web pop-ups or try restarting the GlobalProtect client or your computer.
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Applying a Registry Fix (Advanced): In some specific scenarios, a registry fix might be required. This should only be done if instructed by IT support or if you are comfortable editing the Windows Registry.
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You would typically be provided with a
.reg
file (e.g.,gp.reg
). -
Double-clicking this file will prompt a warning from the Registry Editor. Only proceed if you trust the source of the file. Click "Yes" to continue.
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If successful, you will see a confirmation that the keys and values have been added to the registry.
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Restart GlobalProtect or your computer afterwards.
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Firewall Issues: Your personal firewall or antivirus software might be blocking the VPN connection. Temporarily disabling it for testing purposes might help identify if this is the cause (remember to re-enable it afterwards).
- Outdated Client: If you have an older version of GlobalProtect installed, try uninstalling it and then reinstalling the latest version from the gp.cs.odu.edu portal.
- Contact Support: If you continue to have issues, contact us through mail:
root@cs.odu.edu