Skip to content

GlobalProtect VPN for Chromebook

GlobalProtect Installation for Chromebook

This guide provides instructions for installing the Computer Science Department's GlobalProtect VPN for Chrombook.

  1. Enable the Google Play Store app on your Chromebook.

    • (Optional) If your Chromebook is running Chrome OS version 52 or earlier, update your Chromebook operating system here.

    • From your Chromebook, click your account photo at the bottom right corner of the screen.

    • Select Settings
    • Go to the Google Play Store section and turn on access to the Play Store.
      ⚠️ If you don't see this option, your Chromebook doesn't support Android apps.
    • When prompted, click Get Started to launch the Google Play Store.
    • Agree to the Terms of Service.
    • On the Welcome page, SIGN IN to the Google Play Store.
    • Accept the Google Play Terms of Service.

  2. Install the GlobalProtect app for Android endpoints on your Chromebook.

    • Open the Google Play Store app.
    • Search for GlobalProtect App.
    • Click the GlobalProtect app icon.
    • Click INSTALL, and then follow the on-screen instructions to complete the app installation.

    GlobalProtect GooglePlay store

Connecting and Authenticating with GlobalProtect

After installation, you can connect to the VPN.

  1. Open GlobalProtect:

    • From the Shelf: Look for the GlobalProtect icon (a small blue globe) in your shelf at the bottom of the screen. Click it to open the app.

    GlobalProtect Open app

  2. Enter Portal Address:

    • When prompted, enter the portal address: gp.cs.odu.edu
    • Click "Connect".

    GlobalProtect Portal Address

  3. Authenticate:

    • The GlobalProtect client will show a "Connecting..." status and will redirect you to a web browser for authentication using your ODU CS credentials.

    GlobalProtect CS Login

    • 📱 You will receive a Duo push notification on your device; open the Duo app and tap "Approve" to confirm. If you don't see a prompt, manually open the app to check for pending requests.

  4. Connected Status:

    • Once successfully connected, the GlobalProtect home screen displays the CONNECTED state.

    GlobalProtect Connected Display

Disconnecting from GlobalProtect

  1. When you no longer need the VPN connection:
  2. Tap the shield icon in the center of the screen.

Chromebook GlobalProtect Troubleshooting

  • Incorrect Portal Address / Connection Failed: Ensure you have typed gp.cs.odu.edu correctly. If the connection fails with a message about the network being unreachable or the portal being unresponsive, check your internet connection first.

    GlobalProtect Connection Failed Error

  • Incorrect Credentials: Double-check your ODU CS username and password. Make sure you are not using your general ODU MIDAS credentials since CS users have separate accounts.

  • Firewall Issues: Your personal firewall or antivirus software might be blocking the VPN connection. Temporarily disabling it for testing purposes might help identify if this is the cause (remember to re-enable it afterwards).
  • Outdated Client: If you have an older version of GlobalProtect installed, try uninstalling it and then reinstalling the latest version from the gp.cs.odu.edu portal.
  • Contact Support: If you continue to have issues, contact us through mail: root@cs.odu.edu