Office 365

In June, 2016 the CS Department migrated it's email services to Office 365. Because of this change, new faculty, graduate students, or staff members need to request that an Office 365 account be created for them through ITS's portal, [[1]].

Office 365 Account Request Procedure

1. Visit [midas.odu.edu] in your web browser.
2. Under "Services," select "Request More Accounts"
3. If the "Budget Code" box is not filled in, Enter "1CS00." Press Next.
4. Click on the "Services" drop down box, and select the "Details" tab. Check the "Exchange Mail Service" check box. Press Next.
5. In the "Justification" text box, enter a statement that says you are a new Graduate Student for the Computer Science Department, and need your facstaff account created, and an alias created for <your-cs-username>@cs.odu.edu. Press Next.
6. Press Finish. After this, the request will have been submitted and we'll be able to work on getting your mailbox created.

Additional Information Concerning Office 365

Mail Recovery and Retention

The following are changes concerning mail recovery and retention:

• Deleted Items will be kept for 30 days
• Recoverable Items (accessed via Recover Deleted Items) are available for 30 days. Deleting items older than 30 days will cause them to jump to "Recover Deleted Items" the next time the server checks ages, so be careful about deleting old mail.
• CS Exchange accounts will continue to have a modified retention policy from the ODU standard (https://www.odu.edu/about/compliance/records/email-retention-guidelines). ODU standard retention tags of General 2 Years, University Business 3, 5, and 10 Years, and University Business Permanent will also be available.

Management of CS Mailboxes

The Systems Group will continue to assist with email issues such as mailbox rules, group membership, and other day to day issues. If there is an issue that the Systems Group cannot resolve due to permissions, it will be escalated to ITS.